Featured Speakers
David Farmer
Senior Director, Quality and Customer Experience
Chick-fil-A, Inc.
David provides leadership in the area of the customer experience at Chick-fil-A, Inc., a privately held quick-service restaurant chain with 2008 revenues of approximately $3 billion. His team of culinarians, designers, engineers, hospitality consultants, researchers, and project managers is responsible for menu development, service model design, and the expression of the Chick-fil-A brand within the restaurant.
Gary Schlossberg
Vice President & Senior Economist
Wells Capital Management
Mr. Schlossberg analyzes the economic and investment environment for Wells Capital Management and for other investment groups within Wells Fargo & Co. In that capacity, he participates in daily conference calls to the organization’s investment managers and sales people throughout the country.
Hal Tovin
Group Executive Vice President and Managing Director of the Retail Partnership Delivery Group
Citizens Financial Group, Inc.
Hal Tovin is Group Executive Vice President and Managing Director of the Retail Partnership Delivery Group at Citizens Financial Group, Inc. He also is a member of CFG’s Executive Policy Committee, the company’s senior leadership team.
Terry E. Zink
Executive Vice President, Affiliate Administration
Fifth Third Bancorp and
President and CEO
Fifth Third Bank Chicago
Terry Zink is executive vice president of affiliate administration for Fifth Third Bancorp while maintaining his duties as president and chief executive officer of Fifth Third Bank Chicago, one of the fastest growing affiliates in the Fifth Third Bancorp network.


