Are you staying ahead of your competition? Register Now
"The stock values of companies that successfully engage their customers appear to be better insulated from the impact of severe economic fluctuations."*
Have you been successfully pushing the right buttons within your customer segments to generate the response you need? Register now to learn more!
*excerpt from: Human Sigma: Managing the Employee-Customer by John H. Fleming, Jim Asplund, pg. 133 (Register now to receive your copy!)
Look who's speaking
John H. Fleming, Ph.D.
Principal and Chief Scientist — Customer Engagement and HumanSigma®
Gallup Consulting
Customers Who Are Emotionally Bonded — Who Are Fully Engaged — Pay Companies Back In Important Ways. They are YOUR customers for LIFE!
Human Sigma:
Managing the Employee-Customer
by John H. Fleming, Jim Asplund
They give a hotel chain two-thirds of their total business, instead of just one-third. Passionate customers of one luxury retailer, for instance, spent 44% more annually on average than non-passionate customers. For an international credit card provider, passionate customers used their cards 45% more often and spent 78% more using their cards each month. Their total banking relationships average $9,000 per customer more than their less engaged counterparts.*
With potential millions of dollars at stake during these critical times, can you afford not to get the full perspective on how other companies are succeeding at engaging and retaining their customers?
REGISTER ONLINE NOW!
Pressed for time? Companies A through M call Arthur Glavas at 212-803-6063
& companies N through Z please call Tiffany Patrick at 212-803-8699
Top 5 reasons to attend:
- Learn key differences between satisfaction and engagement
- Hear top speakers in the industry give you their secrets to success and the best practices for engaging your customers in 2009
- Understand the critical role employees play in engaging customers
- Review the link engagement can have to business outcomes
- Network with others in related fields
Still need more reasons, to attend? Read on...
Customers who are emotionally engaged to a company...- spend more with that company
- are less price sensitive, and therefore deliver higher margins
- are more likely to get through a problem
Is this right for me?
If you are a senior level marketing professional seeking to hear first hand how to deliver differentiating value to your marketing campaigns and drive a superior ROI in the following industry sectors you can’t afford to miss this event:
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